DIJGTAL PTY LTD (ABN 12 864 311 422) (“DIJGTAL”) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988. For more information about the Privacy Act, the Australian Privacy Principles and the Code visit the Office of the Australian Information Commissioner (OAIC) website: http://www.oaic.gov.au
What personal information about you does DIJGTAL collect and hold?
The information DIJGTAL collects can include some or all of the following: name, age, gender, occupation, salary, investment and super structures and balanced, opinions and feedback in relation to products, brands, sites and Apps.
When providing personal information you have the option of remaining anonymous or use a pseudonym to be identified by. However, in certain circumstances, such as where we receive your contact details from a third party or our clients or where the research data itself may potentially allow for identification, this may will not be practicable.
What about your information that’s given to us by someone else ie our clients’ customer lists?
Sometimes our projects require us to speak directly with our clients’ customers. In this case we might be provided with a list of names, phone numbers and/or email addresses from which we make the contact. Sometimes this list might include some other information such as the type of account that you hold with them (in the case of a survey on behalf of bank or super fund) or the type of insurance policy you have (in the case of a survey on behalf of an insurance provider).
Again, this information is kept safe and will only be used in connection with the clients’ project (we don’t keep your details on record and contact you again for other projects in the future).
How does DIJGTAL collect and hold your personal information?
DIJGTAL will generally collect your personal information directly from you in the course of you participating in our research, user testing and/or surveys. However, we may also from time to time collect personal information about you from third parties, such as respondent recruitment agencies or when a client provides us with a list to use in conducting our research. If so, we will inform you as soon as practicable of this collection and the circumstances of this collection.
What are the purposes for which DIJGTAL uses, handles and discloses your personal information?
Who will DIJGTAL disclose your personal information to?
We will not disclose any personally identifiable research information we collect from you unless we have your express prior consent and will only report the information you provide in a form that will not personally identify you. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by an Australian law or court/tribunal order.
You can request access to the personal information held about you
This is your right. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (eg, email).
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Questions and complaints
FAO: Privacy Officer
Suite 5, 30 Market Street
Sydney, NSW 2000
02 9264 7797
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Retention and destruction of Personal Information
DIJGTAL will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose of our research or user testing. However, we may in certain circumstances be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.
Security of Information