We began this project by running an alignment workshop with the team in Melbourne, to extract their current thinking and ideas. From this session, we were able to distill key information like the core user types, use cases, and workflows.
With a solidified understanding of this, we designed and developed a high fidelity prototype, validated it with users, and iterated based on their feedback.
We continued to iterate the prototype until we had designed and built a working version of the end-to-end UX and UI.
At the end of the project, PWC had a fully functional system that they could demonstrate to their clients. The product is now part of their internal offering to customers.